|
First Look at Microsoft's "Service Manager"
A presentation outlining principles of IT Service Management and key points of Microsoft's new Service Manager product.
|
|
|
|
ITIL Executive Overview
Presented By Matthew Kayes to King County (Seattle, WA)
A presentation introducing the IT Infrastructure Library (ITIL), with a focus on management of end-to-end delivery of business-aligned, quality IT services, including people, process, and technology.
|
|
|
|
Achieve IT Operational Excellence with SMS and MOM
Presented by Matthew Kayes to state and local government IT professionals on 12/14/06.
|
|
|
|
Introduction to ITIL-Based Change Management
Presented by Matthew Kayes to IT Group Leaders in Spokane, WA on 11/15/06.
|
|
|
|
Achieving IT Operational Excellence Using SMS and MOM
Presented by Stephen Bell & Kory Smith at Microsoft PacWest Office (Bellevue WA) on May 31, 2006
|
|
|
|
IP Telephony & Security, Who Left the Barn Door Open?
Presented by Frank Leeds to the Washington Software Association's Security Special Interest Group (SIG) in March 2006
|
|
|
|
Introduction to ITIL
Presented by Matthew Kayes and Leetza Pegg at the Information Processing Management Association (IPMA) 2006 Conference in Olympia, WA
|
|
|
|
Achieving IT Operational Excellence
Presented at the Association of Legal Administrators by Matthew Kayes
Portland OR, May 19,
2006
|
|
|
|
ITIL - An Overview
Presented by Matthew Kayes at the Association for County/City Information Services Spring
Conference, April 2006
|
|
|
|
Understanding IT Operational Efficiency
Presented by Matthew Kayes on
March 2, 2005
|
|
|
|
First Look Presentation: An Introduction to ITIL
Presented by Matthew Kayes and Kory Smith on January 18 and 19, 2005
|
|
|
|
ITIL & VERITAS: IT Service Management Best Practices and Tools Supporting Operational Efficiency
Presented by Kory Smith on October 27,
2004
|
|
|
|
Prepping Management for IP Telephony
Presented by Frank Leeds as Keynote at the State Telecommunication Association
Conference, October 2004
|
|
|
|
Facilitation of MOF/ITIL: Best Practices with Microsoftâs MOM & SMS
Presented by Matthew Kayes on May 11, 2004
|
|
|
|
Interoperability: Or can I fit a square peg into a round hole?
Presented by Frank Leeds as Keynote at the NoaNet Regional Ethernet and
Interoperability Conference, April 2004
|
|
|
|
One Sandbox, Two Apps: Designing VoIP Networks
Presented by Frank Leeds at the 2003 Fall BICSI Conference: August 19, 2003
|
|
|
|
Security vs Coffee: Taking Steps to Protect all of Your Company's Assets
presented by Seitel Leeds, Cisco Systems, Lenel Systems, Aronson Security on May 13, 2003
note: file is large (18 MB)
|
|
|
|
Firewalls—Strategic and Technical Considerations
presented by Glenn Newman and Steve Weil to Cisco Users Group, Feb 13, 2003
|
|
|
|
Final HIPAA Security Rule: A Detailed Overview
Presented by Steve Weil at the SANS Institute, February 2003
|
|
|
|
HIPAA: Implementation Strategies
presented by Steve Weil, June 27, 2002
|