Our ITSM workshops provide “rubber meets the road” guidance on how to achieve process improvements that will meet an organization’s unique environment and requirements. We do this by:
- Facilitating discussion with participants to define the problem(s) or issue(s) and associated impact of existing practices, from both a business and an IT perspective
- Defining the goals and objectives of the improvements necessary to resolve the identified problem(s) or issue(s)
- Identifying roadblocks, particularly organizational and cultural realities that vary by organization
- Developing a tailored roadmap—including specific timelines, artifacts, deliverables, and follow on workshops —that will:
- Remove roadblocks by taking a proactive approach to organizational change
- Give team members manageable chunks of to-dos that they accomplish as they continue their day-to-day responsibilities
- Meet the improvement goals and objectives
The resulting deliverables include defined roles & responsibilities; specific action items; documented decisions; process improvement templates; process development efforts; and many other important process improvement artifacts.
Seitel Leeds conducts regularly scheduled follow-ups (typically at 30 and 90 days) in order to ensure that the improvement process is moving in the right direction, and that progress is being made on the agreed action items.
SLA can help your organization make progress in each of the following process areas:
- Business & Organizational Change
- Service Level & Financial Management
- Incident & Problem Management and The Service Desk
- Capacity & Availability Management
- Change, Configuration, & Release Management
Contact us at sales@sla.com or (206) 283-4355 for more information.
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