ITSM Assessments

An efficient and effectively run IT department comprises the right combination of people, process, and technology and is the enabler of essential business functions. Conversely, an inefficient IT group that lacks vision into overall business goals can adversely affect the organization by having no basis for setting clear, tactical, and operational priorities. 

Seitel Leeds & Associates (SLA) can help you identify your IT department’s current strengths, opportunities for improvement, and steps you can take to mature your IT operational environment. The results are prioritized IT improvements aligned with business objectives, increased value of IT to the business, and increased quality of IT services delivered to the organization.

Our ITSM Assessment Services include:

• IT Service Management Process Maturity Assessment (PMA) and Process Maturity Impression (PMI)
  Measure your IT operational processes against best practices and use CMMI® ratings to identify specific strengths and weaknesses.

• Service Management Assessment (SMA)
  Produce a roadmap for change with ITIL-based improvement projects tailored to your organization.

             Learn more:

           .... SMA or PMI?  Which is better for my business? (pdf)             
             Download Process Maturity Impression and Assessment brochure (pdf)
             Download Service Management Assessment brochure (pdf)

             Contact us at sales@sla.com or (206) 283-4355


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