Do your IT services align with your company’s business objectives?
Would you like to improve your organization’s IT service quality and increase the cost-efficiency of IT service delivery and support?
Seitel Leeds & Associates (SLA) can help you establish IT Service Management (ITSM) practices that enable IT to be part of your business’ value chain. Building IT systems that bring measurable value to your business is about more than technology: the right people and processes need to be in place to fully support the services being offered. Regardless of your organization’s size, problems, or budget, our experienced consultants can help with your ITSM needs.
Our ITSM services are based on best practices, such as those described in the IT Infrastructure Library (ITIL®) and the Microsoft Operations Framework (MOF).
Our services include:
- ITSM Education & Awareness
Empower your staff with the knowledge and training to carry out your organization's vision.
- ITSM Assessments
Receive insight into how your organization compares to industry best practices, identify and validate business improvement opportunities, and obtain a roadmap of initiatives to adopt and implement.
---We also offer IT Engineering and IT Security Assessments.
- ITSM Workshops
A dynamic, team-centered approach to IT organizational improvement.
- Governance
- Portfolio Management Design and Consulting Services
- Project Management for ITSM Process Initiatives
- Project Management for ITSM Tool Implementations
- Project Management Office Development
- Project Management Training
- ITSM Technology Services
- IT Service Management Tools Selection
- InfraEnterprise
- IT Engineering Tools
ITIL® is a registered tradeark of the British Office of Government Commerce (OGC)